Our policy regarding refunds for eSIM products and services
Last updated: June 30, 2025
At eSIMfly, we strive to provide high-quality digital eSIM services to customers worldwide. As we deal with digital products that can be instantly delivered and activated, our refund policy is designed to be fair while preventing potential abuse.
Eligible for Refund:
Unactivated eSIMs within 5 days of purchase, subject to the conditions listed below.
If you do not receive a delivery email from us due to an issue with the mail, you are eligible for a refund. Depending on the price of the product, we may require you to first submit proof that you have submitted a report to the mail service describing the missing item.
Although all our products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for approval of your refund request.
A request based on this reason is addressed on a case-by-case basis and is subject to our approval. Every customer is encouraged to check all the related information described in the product detail before buying.
Eligible refunds will be processed for the full purchase amount of the eSIM product.
100% refund for all unactivated eSIMs returned within 5 days of purchase.
Note: Payment processing fees charged by Stripe, PayPal, or other payment providers are non-refundable and are determined by the payment provider, not eSIMfly.
Please note that we do not offer refunds for cases in which customers are unaware of their phone's eSIM compatibility. We highly recommend that customers consult their phone brand's website or reach out to us for professional consultation to confirm eSIM compatibility with their phone model before proceeding with their purchase.
Refunds are NOT available in the following cases:
As eSIMs are digital products that can be instantly delivered and activated, we maintain strict refund policies to prevent abuse and ensure sustainable operations.
Refunds are typically processed within 5-10 business days after approval. The exact time for funds to appear in your account depends on your bank or card issuer. In rare cases involving international payments or banking delays, processing may take up to 15 days.
If you have any questions or need further assistance with a refund request, please contact our Support Team.
Contact Support